About

I am passionate about helping Entrepreneurs succeed

CX Connector helps leaders and teams create “voice of the customer” programs, share and access siloed customer insights to compete in any market for leaders who believe in a balance between profits and human connections. As a founder, I developed the company product offering, brand, marketing, and support programs.

People come to me for advice in anything connected with Customer Experience. I actively look for new technologies and customer experience topics where I think I can add value. Between 2019 and 2020, I studied and worked as an independent consultant; I created my personal website and Shopify Store.

Before CX Connector, I collaborated as a Sales and Social Media Consultant at Tech Adaptika. During that time, I coordinated social media activities, performed social media listening, planned and coordinated online events, and provided sales and marketing support. I also conducted business development activities in Latin America.

During my customer experience program work, I managed an online customer community, developed community governance, planned community product roadmap, executed communication, and support stakeholders to use the community effectively as a self-serve support channel. As a retention manager at Trapeze, I designed and implemented the customer program’s voice from the ground up and delivered a sustainable program within six months.

After practicing for over 10 years as a program manager, research and business analyst. I provide guidance that you can use, Today.

I am a customer experience specialist, a change agent whose mission is to connect people, businesses, and hearts, sharing ideas, experiences, and ready to use guidance. Laughter is always welcome. You can connect with me on Twitter @Aliciafreites2, LinkedIn.

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