Get Your Human Lens
I help businesses to drive customer experience alignment with customer acquisition, retention, and business strategy with a human lens.
Are you ready to see your business from a human perspective?
I will be happy to assist!
About
Business Through Human Experience
We know HUMAN Experience requires influence, empathy, and understanding that business is not only about profits – it goes beyond that it includes human experiences as individuals and as a community with equal representation of every individual.
Customer Promise
Develop products and services with a human-centric approach. Meeting and exceeding customers’ expectations on every interaction throughout the customer journey.
Our consulting services help you see your business from the human perspective wether you want to create or to transform customer experience programs, helping you grow and invest in new opportunities.
CX Approach:
“Companies that provide an emotional connection with customers outperform the sales growth of their competitors by 85%.”
Alignment is the key to a successful customer experience program, put your customer at the center of your business strategy, aligning all the customer activities with your business processes.
CX is an investment. Let us show you what that means.
Customer Experience Framework
CX Connector’s comprehensive customer journey modules leverage customer experience best practices and expertise. We help decision-makers and management to drive results. At the Grow Stage with the CX Connector journey, achieve business growth with a sustainable program, while wearing your human lens.
Early Stage
A program designed for your business that doesn’t have the budget or time to invest in a comprehensive customer experience program. Learn and implement the basics for a customer-centric transformation.
Learn CX Fundamentals
Module1
All you need to know to start your Customer Journey through a 2-hours workshop, get a maturity level assessment and a roadmap to complete your CX Connector journey.
Align CX Strategy
Module 2
Next step is to align your CX strategy Align in a 2-hours workshop you create a customer strategy that aligns with your customer promise, brand values and business strategy.
Engage for Adoption
Module 3
The final step in early stage is to identify any gaps in the organization engagement, adoption and accountability from the employee and customer point of view a 2-hours Customer Journey workshop.
You can book one or all the modules to start your CX Connector Journey.
Grow Stage
Book a call! Continue your path to success. These modules are all about your customer experience continuous improvement. After completing all the steps, you will have a sustainable program the tools to see your business through the lens of the human experience.
Customer Listening
Module 4
First step in the grow-stage is to create or redesign a Voice of the Customer program, collect surveys, action feedback and close loop processes, You will receive a formal report, a plan and one hour consultation to review findings, make recommendations, and develop next actions.
Customer’s Economics
Module 5
Next step is metrics, measurements and ROI, you will get a data analysis inventory to identify gaps or create the metrics, understand Net promoter Score economics, and identify key Accounts to prioritize and demonstrate the customer programs ROI.
Experience Design
Module 6
Next steps, Design the experience, use technology to automate and scale your customer programs and touch points.
Insights
Module 7
Final step, the ultimate goal is to create a sustainable customer program, to drive advocacy, loyalty and retention, you will get a reference program and customize proposal with technology and how to use your insights to drive the grow that you want for your business.
You can book one or all the modules to complete your CX Connector Journey.
Exclusive Offer
Get 50% Off Your First Module that You Book
Who doesn’t like a discount? Book with us your first module today and receive an exclusive offer.
