“It Is All About Knowing Your Customers”

Great Customer Experience Companies Need to Start Somewhere! You can start here

Try yourself in Customer Experience Quiz! Find out whether you are a new Customer Champion and improve your skills get Free Customer Experience resources

What You Can Get

Want to be a customer focus business but don’t know where to start? Try out a proven step-by-step roadmap to guide you.

Your business benefits of good customer experience

1. Improved customer engagement

2. Reduced costs on marketing

3. Better customer retention

4. Improved decision making

5. Enhances customer loyalty

1. Discovery

Get started by evaluating your level of customer focus. This free self-assessment tool is perfect to understand your business stage.

2. Roadmap

Get a detail roadmap for each step, with resources, templates, tips and a virtual team to guide you.

3. Implement

Implement a sustainable program by collecting customer feedback from various sources, establish a direction, define buyers journey map, collect KPIs. Get recommendations and action plans, that you can implement right away to acquire and retain your ideal customers.

Companies that provide an emotional connection with customers outperform the sales growth of their competitors by 85%

Customer Experience @AliciaFreites2020

What You Will Get

CX Fundamentals

All you need to know to start your Customer focus transformation through a 1-hour workshop, get a detailed maturity level assessment, and a customer roadmap with ready to use actions to improve your sales.

Align CX Strategy

Create a customer charter, that will help you retain your ideal customers. In a 1-hour workshop we create a customer strategy that aligns with your customer promise, brand values, and business strategy. .

Engage Your Team

Get practical advice on reducing costs to get more value from customers.Identify retention drivers, a 2-hours Customer Journey workshop. Know where your business is and how to improve it.