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Get Your Human Lens

A customer experience certified specialist. I help businesses with 10 to 99 employees in Canada and Latin America to build their businesses as customer-centric leaders, reduce the risk of failure, compete, and adapt to rapid market changes.

Are you ready to see your business from a human perspective?

Let’s start a project together!

Customer Experience @AliciaFreites2020

A NEW and BETTER approach to build a sustainable customer experience program that will increase retention and allows you to reinvest in new opportunities without risking cashflow or your mental health.

Companies that provide an emotional connection with customers outperform the sales growth of their competitors by 85%

CX is an investment. Let us show you what it means.

Give CX Connector a Try

Book a Discovery Session! Your path to success start here with a personalized virtual roadmap. Only certified customer experience professionals. Online doesn’t mean anonymous. Pay as you go modules. 100% satisfaction or money back*

*after a 250$ non-refundable administrative fee

1. Fill in a Form

Complete a customer experience contact form. Your customer experience consultant will gladly discuss the project details with you. (Up to 30 minutes)

2. Get your CX Proposal

You will receive a customer experience proposal within 48 hours tailored for your business stage, budget, and timeline.

3. Sign and Implement

Once you accepted your customer experience proposal, we will prepare the contract and help you implement the modules. Everything is done online with one-on-one virtual assistant.

Learning CX Fundamentals

CX Connector is a program designed for your business that doesn’t have the budget or time to invest in a comprehensive customer experience program. Learn and implement the basics to start your journey of a customer-centric transformation.

Learn CX Fundamentals

Module 1

All you need to know to start your Customer Journey through a 2-hours workshop, get a maturity level assessment, and a roadmap to complete your CX Connector journey.

Align CX Strategy

Module 2

The next step is to align your CX strategy. In a 2-hours workshop, you create a customer strategy that aligns with your customer promise, brand values, and business strategy.

Engage for Adoption

Module 3

The final step in the early stage is to engage your people using s human lens perspective. Identify adoption, and accountability gaps from the employee and customer point of view, a 2-hours Customer Journey workshop.

Book one on one call to start.

What Customers Say

“We are an early-stage company, we booked the modules from CX Connector, and we are changing our focus to be a customer-centric organization. Thanks, CX”.

Hosni Zoali CEO Tech Adaptika

Exclusive Offer

Get 50% Off the First Project that You Book.

Who doesn’t like a discount? Book your first project today.