Listen . Connect . Compete
As a customer experience specialist, I build voice of the customer programs to compete and adapt to rapid market changes.
Let’s start a project together!
“Companies that provide an emotional connection with customers outperform the sales growth of their competitors by 85%“
CX is an investment. Let me show you what it means.
Guidance you Can Use Today
As a Customer Experience Specialist I will guide you and you teams to implement customer experience best practices to build a sustainable voice of the customer program.
A full day or 2-hours workshop to collect requirements and understand business goals and objective.
2. CX Roadmap
I deliver a sustainable voice of the customer program within a budget and a timeline.
I implement a sustainable program by collecting voice of the customer, establishing a governance, defining KPIs and providing recommendations and action plans.
Implementing Customer Experience
All you need to know to start your Customer Journey through a 2-hours workshop, get a maturity level assessment, and a roadmap to complete your CX Connector journey.
Align CX Strategy
The next step is to align your CX strategy. In a 2-hours workshop, you create a customer strategy that aligns with your customer promise, brand values, and business strategy.
Engage for Adoption
The final step in the early stage is to engage your people using human lens perspective. Identify adoption, and accountability gaps from the employee and customer point of view, a 2-hours Customer Journey workshop.