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Get Your Human Lens

CX Connector, we are customer experience certified professionals. We help businesses with 10 to 99 employees in Canada and Latam to build their businesses as customer-centric leaders, reduce the risk of failure, compete, and adapt to rapid market changes.

Are you ready to see your business from a human perspective?

We will be happy to assist!

About

Customer Experience Connector

Go beyond profits. Understand and listen to your customers, your team and set the stage to grow and compete with customer experience leaders. We can do it together, from the building blocks to a sustainable customer program that will grow with your business. Learn about us

Customer Experience @AliciaFreites2020

The key for your business success is a customer- centric culture. CX is an investment. Let us show you what it means.

A NEW and BETTER approach to build a sustainable customer experience program that will increase retention and allows you to reinvest in new opportunities without risking cashflow or your mental health.

Companies that provide an emotional connection with customers outperform the sales growth of their competitors by 85%.”

Alignment, Alignment, Alignment!

Give CX Connector a Try

Book a Discovery Session! Your path to success start here with a personalized virtual roadmap. Only certified customer experience professionals. Online doesn’t mean anonymous. Pay as you go modules. 100% satisfaction or money back*

*after a 250$ non-refundable administrative fee

1. Fill in a Form

Complete a customer experience contact form. Your customer experience consultant will gladly discuss the project details with you. (Up to 30 minutes)

2. Get your CX Proposal

You will receive a customer experience proposal within 48 hours tailored for your business stage, budget, and timeline.

3. Sign and Implement

Once you accepted your customer experience proposal, we will prepare the contract and help you implement the modules. Everything is done online with one-on-one virtual assistant.

Learning CX Fundamentals

CX Connector is a program designed for your business that doesn’t have the budget or time to invest in a comprehensive customer experience program. Learn and implement the basics to start your journey of a customer-centric transformation.

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Learn CX Fundamentals

Module 1

All you need to know to start your Customer Journey through a 2-hours workshop, get a maturity level assessment, and a roadmap to complete your CX Connector journey.

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Align CX Strategy

Module 2

The next step is to align your CX strategy. In a 2-hours workshop, you create a customer strategy that aligns with your customer promise, brand values, and business strategy.

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Engage for Adoption

Module 3

The final step in the early stage is to engage your people using s human lens perspective. Identify adoption, and accountability gaps from the employee and customer point of view, a 2-hours Customer Journey workshop.

You can book one or all the modules to start your CX Connector..

Accelerating Your Success

Book a call! Continue your path to success. These modules are all about your customer experience continuous improvement. After completing all the steps, you will have a sustainable program and the tools to see your business through human experience.

Customer Listening

Module 4

Welcome to the growth stage!. The first step in the grow-stage is to create or redesign a Voice of the Customer program, collect surveys, action feedback, and close loop processes. You will receive a formal report, a plan, and one-hour consultation to review findings, make recommendations, and develop the next actions.

Customer’s Economics

Module 5

Congrats, you are collecting customer feedback!. Now it is time to measure your performance, you will get an insightful data inventory to identify gaps on your KPIs, understand Net promoter Score economics, and prioritize Key Accounts and demonstrate the customer programs ROI.

Experience Design

Module 6

Now, let’s build experiences with a human center perspective or create a new way to retain your customers. Next steps, create new service design, use technology to automate, and scale your customer programs and touch points.

Insights

Module 7

Exciting you made it to the end! The final step, the ultimate goal is to create your fan base. Use your knowledge to improve continuously, be agile, reiterate, and keep up with market changes, and kill your competition.

You can book one or all the modules to complete your CX Connector

What Customers Say

“We are an early-stage company, we booked the modules from CX Connector, and we are changing our focus to be a customer-centric organization. Thanks, CX”.

Hosni Zoali CEO Tech Adaptika

Exclusive Offer

Get 50% Off the First Module that You Book.

Who doesn’t like a discount? Book with us your first module today and receive an exclusive offer.