Listen . Connect . Compete
As a customer experience specialist, I build voice of the customer programs to compete and adapt to rapid market changes.
Let’s start a project together!
Welcome!
“Companies that provide an emotional connection with customers outperform the sales growth of their competitors by 85%“
Gallup
Customer Experience is an investment. Let me show you what it means.
Guidance you Can Use Today
As a Customer Experience Specialist (CX) I will guide you and you teams to implement customer experience best practices to build a sustainable voice of the customer program.

1. Discovery
A full day or 2-hours workshop to collect requirements and understand business goals and objective.

2. CX Roadmap
I deliver a sustainable voice of the customer program within a budget and a timeline.

3. Implement
I implement a sustainable program by collecting voice of the customer, establishing a governance, defining KPIs and providing recommendations and action plans.
Implementing Customer Experience

CX Fundamentals
All you need to know to start your Customer focus transformation through a 2-hours workshop, get a maturity level assessment, and a roadmap to complete your CX Connector journey.