To Humans Big Changes
Bring Fear and Disruption
How much do you know your customers?
“Companies that provide an emotional connection with customers outperform the sales growth of their competitors by 85%.” Gallup
Customer Experience Connector offers a step-by-step solution, for you and your team to know your customers, customer experience alignment is the key to success.
Learn
Learn Customer Experience Fundamentals see through your customers and employee’s perspective. Apply customer experience best practices and frameworks to your business strategy, you will increase sales and retain your customers longer.
69% of U.S. consumers shop more with brands that offer consistent experiences in-store and online”
Forrester
| Free 30 Minutes Discovery Call | |
| 1- Hour Fundamentals Workshop | |
| Get a detailed assessment | |
| Tips, templates to implement right away | |
| Increase your Sales |
Create
Put your customers at the center of your business strategy. Create a CX Strategy and learn how to align your promise, brand values, and business strategy with your customer promise and value proposition.
81% of companies view customer experience as a competitive differentiator
| Free 30 Minutes Discovery Call | |
| 1-Hour Business Strategy Workshop | |
| Get a Customer Charter | |
| Define the intended experience the company wants to deliver, ensures brand alignment, and allocates resources to improve the experience. 1. Why CX Strategies fall short 2. What is a sound customer strategy 3. Create a customer Charter 4. Evaluate your customer strategy 5. How to get the best of your customer strategy | |
Elevate
Adoption and accountability. Elevate Team Engagement treat your employees as humans, provide the right culture to empower them, and increase productivity your customers will be happier.
Companies with initiatives to improve their customer experience see employee engagement increase by 20% on average.
McKinsey
| Free 30 Minutes Discovery Call | |
| 1-Hour Customer Journey Map Workshop | |
| Get a Customer Journey Map | |
| Understand Your Organization Readiness Assessment | |
| Align your organization around your ideal customer. Save costs and find areas of improvement. |
Listen
Listening to Customers. Learn how to take action and see customer reviews or complaints as opportunities, every interaction count, use them to improve your product, service, or processes. Each customer interaction is an opportunity to grow and make a positive impact.
Companies that excel at customer experience haThe top reason customers switch brands is because they feel unappreciated
| Discovery call | |
| Voice of the Customer Plan | |
| 2 surveys | |
| Get a written report with actions to get results right away. | |
| Voice of the Customer – Collect Customer Feedback from various sources | |
| Use findings to improve marketing message, brand and retain your ideal customers |
Identify
Identify and Analyze Metrics and ROI. Find measurement gaps, identify key accounts relationships to reduce churn by prioritizing .accounts, and link customer experience and value.
Companies with initiatives to improve their customer experience see employee engagement increase by 20% on average.
McKinsey
| Free 30 Minutes Discovery call | |
| 1-hour Metric Gap Workshop | |
| Learn how NPS and ROI works | |
| Identify Key Accounts that brings your revenue and how to grow their value | |
| Define Customer Metrics and Calculate Return on Investment |
Design
Develop a plan for experience service design, prioritizing customer program initiatives, and aligning or realigning customer programs with new technologies or changes in the market. Design thinking and customer co-creation approach. Process improvement methodologies and discipline. Customer journey mapping and touchpoint analysis.
Companies that excel at customer experience haThe top reason customers switch brands is because they feel unappreciated
Vonage
| Free 30 Minutes Discovery call | |
| 1- Hour Service Map | |
| Understanding the effort, cost, value, and risk will allow you and your team to put effort into more valuable areas from the customer perspective | |
| Get a Future State Service map | |
| Experience Design |
Excel
Create a Fan Base. Revenue growth and cost-effectiveness strategies depend on keeping and growing satisfied and loyal customers. A custom proposal to develop your loyalty, advocacy, or retention programs
Companies with initiatives to improve their customer experience see employee engagement increase by 20% on average.
McKinsey
| Free 30 Minutes Discovery call | |
| Get a Custom Proposal, when your business is ready to Scale and Automate. | |
| Get a Template to Create a Reference Program | |
| Get a Technology Partner Proposal | |
| Loyalty Generator |
Customer Experience Consulting 