Services

Get Your Human lens.

Does Any of These Sound Familiar?

Hiring Consultants is Expensive

Don’t have the time or budget to solve all your customer’s issues

Customer Experience is not a priority

What if there was a better way…

When looking to implement a customer experience program

Companies that provide an emotional connection with customers outperform the sales growth of their competitors by 85%.”

CX is an investment. Let us show you what it means.

Learn

Get your Human lens, Learn CX Fundamentals see through your customers and employee’s perspective. What is and what is not CX? Apply customer experience best practices and frameworks to your business strategy.

69% of U.S. consumers shop more with brands that offer consistent experiences in-store and online

30 Minutes Discovery Call$50
CX Fundamentals Workshop$200
Maturity Level Assessment$100
Customer Experience Roadmap$200
Total Learn$300
Learn CX Fundamentals – Strikethrough is a discounted rate.

Create

Put your customers at the center of your business strategy. Create a CX Strategy and learn how to align your promise, brand values, and business strategy with your customer promise and value proposition.

81% of companies view customer experience as a competitive differentiator

Discovery Call$50
CX Strategy Workshop$200
Customer Charter$100
VOC Inventory$150
Total Create$300
CX Strategy – Strikethrough is a discounted rate.

Elevate

Adoption and accountability. Elevate Team Engagement treat your employees as humans, provide the right culture to empower them, and increase productivity your customers will be happier.

Companies with initiatives to improve their customer experience see employee engagement increase by 20% on average.

Discovery call$50
Customer Journey Workshop$200
Customer Journey Map$100
Organization Readiness Assessment$250
Total Elevate$300
Team Engagement – Strikethrough are discounted rate

Listen

Listening to Customers. Learn how to take action and see customer reviews or complaints as opportunities, every interaction count, use them to improve your product, service, or processes. Each customer interaction is an opportunity to grow and make a positive impact.

Companies that excel at customer experience haThe top reason customers switch brands is because they feel unappreciated

Discovery call$50
Voice of the Customer Plan$500
2 surveys$450
Formal Written Report$500
A consultation to review findings$500
Total Listen$1,000
Voice of the Customer VOC – Strikethrough are discounted rate

Identify

Identify and Analyze Metrics and ROI. Find measurement gaps, identify key accounts relationships to reduce churn by prioritizing .accounts, and link customer experience and value.

Companies with initiatives to improve their customer experience see employee engagement increase by 20% on average.

Discovery call$50
CX Metric Gap Workshop$250
CX NPS and ROI$250
Key Account Matrix$250
Total Identify$500
Metrics and ROI – Strikethrough are discounted rate

Design

Develop a plan for experience service design, prioritizing customer program initiatives, and aligning or realigning customer programs with new technologies or changes in the market. Design thinking and customer co-creation approach. Process improvement methodologies and discipline. Customer journey mapping and touchpoint analysis.

Companies that excel at customer experience haThe top reason customers switch brands is because they feel unappreciated

Discovery call$50
Value Proposition Gap Workshop$500
CX Prioritization Grid$500
Envision Future State$500
Total Design$1,000
Experience Design – Strikethrough are discounted rate

Excel

Create a Fan Base. Revenue growth and cost-effectiveness strategies depend on keeping and growing satisfied and loyal customers. A custom proposal to develop your loyalty, advocacy, or retention programs

Companies with initiatives to improve their customer experience see employee engagement increase by 20% on average.

Discovery call$50
Custom Proposal$200
Create a Reference Program $100
Technology Partner Proposal$250
Total Excel$300
Loyalty Insights – Strikethrough are discounted rate

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