Services

Acquire and Retain Your Ideal Customers.

To Humans Big Changes
Bring Fear and Disruption

New market conditions are disrupting industries

Your sales and marketing budget is over 15% industry average

Sometime the causes are not that obvious

When you are looking to adapt business, brand, and customer experience to big market changes

Companies that provide an emotional connection with customers outperform the sales growth of their competitors by 85%.” Gallup

It could be confusing, seems complicated, your business maturity is limited and the technology solutions in the market take lost of resources to install, learn and manage.

Customer Experience Connector offers a step by step solution

Learn

Learn customer experience Fundamentals see through your customers and employee’s perspective. Apply customer experience best practices and frameworks to your business strategy.

69% of U.S. consumers shop more with brands that offer consistent experiences in-store and online”

Forrester
Free 30 Minutes Discovery Call
1- Hour Fundamentals Workshop
Get a detailed assessment
Tips, templates to implement right away
Increase your Sales

Create

Put your customers at the center of your business strategy. Create a CX Strategy and learn how to align your promise, brand values, and business strategy with your customer promise and value proposition.

81% of companies view customer experience as a competitive differentiator

Free 30 Minutes Discovery Call
1-Hour Business Strategy Workshop
Get a Customer Charter
Define the intended experience the company wants to deliver, ensures brand alignment, and allocates resources to improve the experience.
1. Why CX Strategies fall short
2. What is a sound customer strategy
3. Create a customer Charter
4. Evaluate your customer strategy
5. How to get the best of your customer strategy

Elevate

Adoption and accountability. Elevate Team Engagement treat your employees as humans, provide the right culture to empower them, and increase productivity your customers will be happier.

Companies with initiatives to improve their customer experience see employee engagement increase by 20% on average.

McKinsey
Free 30 Minutes Discovery Call
1-Hour Customer Journey Map Workshop
Get a Customer Journey Map
Understand Your Organization Readiness Assessment
Align your organization around your ideal customer. Save costs and find areas of improvement.

Listen

Listening to Customers. Learn how to take action and see customer reviews or complaints as opportunities, every interaction count, use them to improve your product, service, or processes. Each customer interaction is an opportunity to grow and make a positive impact.

Companies that excel at customer experience haThe top reason customers switch brands is because they feel unappreciated

Discovery call
Voice of the Customer Plan
2 surveys
Get a written report with actions to get results right away.
Voice of the Customer – Collect Customer Feedback from various sources
Use findings to improve marketing message, brand and retain your ideal customers

Identify

Identify and Analyze Metrics and ROI. Find measurement gaps, identify key accounts relationships to reduce churn by prioritizing .accounts, and link customer experience and value.

Companies with initiatives to improve their customer experience see employee engagement increase by 20% on average.

McKinsey
Free 30 Minutes Discovery call
1-hour Metric Gap Workshop
Learn how NPS and ROI works
Identify Key Accounts that brings your revenue and how to grow their value
Define Customer Metrics and Calculate Return on Investment

Design

Develop a plan for experience service design, prioritizing customer program initiatives, and aligning or realigning customer programs with new technologies or changes in the market. Design thinking and customer co-creation approach. Process improvement methodologies and discipline. Customer journey mapping and touchpoint analysis.

Companies that excel at customer experience haThe top reason customers switch brands is because they feel unappreciated

Vonage
Free 30 Minutes Discovery call
1- Hour Service Map
Understanding the effort, cost, value, and risk will allow you and your team to put effort into more valuable areas from the customer perspective
Get a Future State Service map
Experience Design

Excel

Create a Fan Base. Revenue growth and cost-effectiveness strategies depend on keeping and growing satisfied and loyal customers. A custom proposal to develop your loyalty, advocacy, or retention programs

Companies with initiatives to improve their customer experience see employee engagement increase by 20% on average.

McKinsey
Free 30 Minutes Discovery call
Get a Custom Proposal, when your business is ready to Scale and Automate.
Get a Template to Create a Reference Program 
Get a Technology Partner Proposal
Loyalty Generator