Get Your Human lens.
Does Any of These Sound Familiar?
Hiring Consultants is Expensive
Don’t have the time or budget to solve all your customer’s issues
Customer Experience is not a priority
What if there was a better way…
When looking to implement a customer experience program
“Companies that provide an emotional connection with customers outperform the sales growth of their competitors by 85%.”
CX is an investment. Let us show you what it means.
Learn
Get your Human lens, Learn CX Fundamentals see through your customers and employee’s perspective. What is and what is not CX? Apply customer experience best practices and frameworks to your business strategy.
69% of U.S. consumers shop more with brands that offer consistent experiences in-store and online
| 30 Minutes Discovery Call | |
| CX Fundamentals Workshop | $200 |
| Maturity Level Assessment | $100 |
| Customer Experience Roadmap | |
| Total Learn | $300 |
Create
Put your customers at the center of your business strategy. Create a CX Strategy and learn how to align your promise, brand values, and business strategy with your customer promise and value proposition.
81% of companies view customer experience as a competitive differentiator
| Discovery Call | |
| CX Strategy Workshop | $200 |
| Customer Charter | $100 |
| VOC Inventory | |
| Total Create | $300 |
Elevate
Adoption and accountability. Elevate Team Engagement treat your employees as humans, provide the right culture to empower them, and increase productivity your customers will be happier.
Companies with initiatives to improve their customer experience see employee engagement increase by 20% on average.
| Discovery call | |
| Customer Journey Workshop | $200 |
| Customer Journey Map | $100 |
| Organization Readiness Assessment | |
| Total Elevate | $300 |
Listen
Listening to Customers. Learn how to take action and see customer reviews or complaints as opportunities, every interaction count, use them to improve your product, service, or processes. Each customer interaction is an opportunity to grow and make a positive impact.
Companies that excel at customer experience haThe top reason customers switch brands is because they feel unappreciated
| Discovery call | |
| Voice of the Customer Plan | $500 |
| 2 surveys | |
| Formal Written Report | $500 |
| A consultation to review findings | |
| Total Listen | $1,000 |
Identify
Identify and Analyze Metrics and ROI. Find measurement gaps, identify key accounts relationships to reduce churn by prioritizing .accounts, and link customer experience and value.
Companies with initiatives to improve their customer experience see employee engagement increase by 20% on average.
| Discovery call | |
| CX Metric Gap Workshop | $250 |
| CX NPS and ROI | $250 |
| Key Account Matrix | |
| Total Identify | $500 |
Design
Develop a plan for experience service design, prioritizing customer program initiatives, and aligning or realigning customer programs with new technologies or changes in the market. Design thinking and customer co-creation approach. Process improvement methodologies and discipline. Customer journey mapping and touchpoint analysis.
Companies that excel at customer experience haThe top reason customers switch brands is because they feel unappreciated
| Discovery call | |
| Value Proposition Gap Workshop | $500 |
| CX Prioritization Grid | $500 |
| Envision Future State | |
| Total Design | $1,000 |
Excel
Create a Fan Base. Revenue growth and cost-effectiveness strategies depend on keeping and growing satisfied and loyal customers. A custom proposal to develop your loyalty, advocacy, or retention programs
Companies with initiatives to improve their customer experience see employee engagement increase by 20% on average.
| Discovery call | |
| Custom Proposal | $200 |
| Create a Reference Program | $100 |
| Technology Partner Proposal | |
| Total Excel | $300 |
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