Build your Client Experience Program
How much do you know your clients?
“Companies that provide an emotional connection with customers outperform the sales growth of their competitors by 85%.” Gallup
Client Experience Connector offers digital content and frameworks to help you and your team understand your clients and identify the key areas for business growth.
Learn
Use Client Experience Fundamentals to see through your clients’ and teams’ perspectives. By applying client experience best practices and frameworks, you will grow your business organically.
69% of U.S. consumers shop more with brands that offer consistent experiences in-store and online”
Forrester
| Free 30-minute Discovery Call | |
| Get a detailed assessment. | |
| Get a detailed assessment | |
| Tips, templates to implement right away | |
| Increase your Sales |
Create
Put your clients at the center of your business strategy. Hands-on experience: Create a Client Strategy and learn how to align your client promise, brand values, and business strategy with your client’s wildest expectations.
81% of companies view customer experience as a competitive differentiator
| Define the intended experience the company aims to deliver, ensure brand alignment, and allocate resources to improve it. 1. Why CX Strategies fall short 2. What is a sound client strategy 3. Create a client Charter | |
| 1-Hour Client Strategy Workshop | |
| Get a Client Charter | |
| Define the intended experience your business aims to deliver, ensure brand alignment, and allocate resources to improve it. |
Elevate
Adoption and accountability. Elevate Team Engagement, treat your employees as humans, provide the right culture to empower them, and increase productivity. Your clients will be happier.
Companies with initiatives to improve their customer experience see employee engagement increase by 20% on average.
McKinsey
| Free 30-minute Discovery Call | |
| 1-Hour Client Journey Map Workshop | |
| Get a Client Journey Map | |
| Understand your business’s readiness. | |
| Understand your business’s readiness. |
Listen
Listening to clients. Learn how to take action, using online reviews or complaints as opportunities; every interaction counts, use them to improve your product, service, or processes. Each client interaction is an opportunity to grow and make a positive impact.
Companies that excel at customer experience haThe top reason customers switch brands is because they feel unappreciated
| Discovery call | |
| Voice of the Client Plan | |
| 2 surveys Design | |
| Get a written report with actions to get faster results. | |
| Use findings to improve your marketing message and brand, and to retain your ideal clients. |
Identify
Identify and Analyze Metrics and ROI. Find measurement gaps, identify key accounts relationships to reduce churn by prioritizing accounts, and link customer experience and value.
Companies with initiatives to improve their customer experience see employee engagement increase by 20% on average.
McKinsey
| Free 30-minute Discovery call | |
| 1-hour Metric Gap Workshop | |
| Learn how NPS and ROI work. | |
| Identify Key Accounts that bring in more revenue. | |
| Define client metrics and calculate return on investment |
Design
Develop a plan for experience service design, prioritize customer program initiatives, and align or realign customer programs with new technologies or market changes. Design thinking and customer co-creation approach. Process improvement methodologies and discipline. Customer journey mapping and touchpoint analysis.
Companies that excel at customer experience haThe top reason customers switch brands is because they feel unappreciated
Vonage
| Free 30-minute Discovery call | |
| 1-Hour Service Map | |
| Get a Future State Service map. | |
| Get a Future State Service map | |
| Experience Design |
Excel
Create a Fan Base. Revenue growth and cost-effectiveness strategies depend on keeping and growing satisfied and loyal customers. A custom proposal to develop your loyalty, advocacy, or retention programs
Companies with initiatives to improve their customer experience see employee engagement increase by 20% on average.
McKinsey
| Free 30-minute Discovery call | |
| Get a Custom Proposal when your business is ready to scale and Automate. | |
| Get a Template to Create a Reference Program | |
| Get a Technology Partner Proposal | |
| Loyalty Generator |
Customer Experience Consulting 