About

Alicia Freites

Customer Experience Specialist

At CX Connector, I help leaders and teams win clients’ hearts through shared ideas and practical guidance. I specialize in creating “voice of the client” programs and accessing key insights to enhance competitiveness. As the founder, I focus on balancing profits with meaningful human connections.

For the past 20 years, I have managed an online client community, developed governance strategies, and planned product roadmaps. I executed communication strategies, helped stakeholders utilize the community as a self-service support channel, and established client experience programs within six months. Previously, as a Sales and Social Media Consultant, I coordinated social media activities, conducted social media listening, organized online events, and created sales and marketing strategies for Latin America.

Email me: contact@aliciafreites5.net