Customers can engage in multiple ways with a brand; they expect to be served and switch between different channels and media seamlessly. As a result, customer expectations are higher than ever. They are expecting consistent and continuous products and services with instant access, always, on any device. Companies need to align CX and Brand, Brand values and goals, and repositioning their value proposition.
Brand
Published by aliciafreites5
Hi there! I'm Alicia Freites, a passionate advocate for creating exceptional client experience programs. With my expertise in medium-sized software companies poised for growth and the banking sector in Latin America, I specialize in program day-to-day management, vendor relationships, governance, and program implementation and enhancement across multiple regions and business lines. My journey I have extensive experience in governance, strategy, and client service design. For instance, I've helped a leading software company in Latin America implement a voice of the client program that significantly improved customer satisfaction. I aim to create positive, lasting impressions through innovative solutions and customer-centric processes. My Mission In today's fast-paced world, meaningful and joyful customer interactions are crucial to success. I am committed to sharing practical tips and real-world stories with you, our valued audience, to help businesses enhance customer satisfaction and drive growth. What I Showcase Here Best Practices: Easy-to-follow methods to use the voice of the client programs, which are initiatives designed to capture and incorporate customer feedback, to drive organic growth. Governance: for accountability and leadership support Implementation Tips: Proven advice for successful program execution. A Little About Me Outside of work, I enjoy spending time with myself and fam, keeping me creative and happy. I also value personal growth and continuos learning, keeping me grounded and inspired. Every day, I try to: Live in the moment and enjoy the simple joys. Celebrate life and our connections with others. Show love to everyone I meet. Stay true to my patience, contentment, persistence, harmony, and calm values. Take a moment each day to remember what's important. Follow a morning routine to start my day right. This includes meditation to clear my mind, exercise to energize my body, and reading industry news to stay updated and inspired. Thank you for visiting my blog! I'm excited to share this journey with you and look forward to exploring the world of customer experience together. Feel free to reach out if you have any questions or want to share your experiences. Let's connect and improve eachother and client experience! View more posts
Customer Experience Consulting 