About aliciafreites5

Between art and science lies analytics. Seeing challenges as opportunities is fundamental in solving business problems. As a consultant, entrepreneur and seasoned market researcher with over six years of experience and a reputation for success, I have the experience and knowledge to tackle any situation and find the best solution. A professional with 'make it happen' spirit and team mentality. I create and execute campaigns - execute targeted retention campaigns- develop customer's models ( segmentation, value, etc)-develop and present voice of the customer reports and presentations Link quantitative research results and net promoter score and business performance Responsible for data integrity, data analysis and reporting of business results (sales, retention, customer experience, marketing effectiveness) Provide recommendations for business process improvement for all areas of customer experience Areas of interest: Woman in tech, marketing, sales, market research and Analytic, all areas of customer experience.

Welcome To Your Blog

Either you are in the transit industry for over a decade or you are a new player in this industry, you know that the information is fragmented in today’s IofT. At Trapeze, we make a serious commitment to be  the tough leader for transit, so we are  inviting you to follow our blog.

Is your opportunity to keep up with the industry news and statistics that will help you identify new transit trends and find information about innovation, efficiency solutions and how to stretch the government funding to better serve your riders.

Don’t wait anymore and click on Follow the post, the post will be Quarterly and only with key information that will add value to you.